FAQ's
FREQUENTLY ASKED QUESTIONS
TOP-TIER PARTY AND EVENT HIRE
At Top-Tier party & event hire we are always happy to answer any questions you may have with regards to any of our services we provide.
Over time we have compiled a list of frequently asked questions so you may find the answer you are looking for in these listed below, alternatively contact us today!!
General booking and availability
Our online booking system is easy to use and will let you know what’s available. If you can’t find what you’re looking for feel free to contact us and we will do our best to help!
Yes, please make sure you know the area sizes of the venue before booking with us.
Yes, we require a 20% deposit when making the booking, and the full amount to be paid on the day prior to hire. Deposits will be refunded if the hire is cancelled with at least 24 hours’ notice or due to weather conditions.
Yes, we will do our best to accommodate this although we can’t guarantee availability on equipment, please give us as much notice as possible!
Each of our products vary and will be specified in the details prior to your booking. If you want to hire the equipment for longer, we will do our best to accommodate subject to availability.
To book online you will be required to give at least 7 days’ notice, however we are sometimes able to fit in bookings at less notice than this however it is not always possible so we would recommend booking in as early as possible to secure your preferred item and date. For all last-minute bookings, we would recommend contacting us by phone on *TEL NUMBER HERE* or email: Toptierpartyandeventhire@gmail.com
Delivery and setup
We now offer delivery windows which allows you to select your preferred delivery and collection windows, for example you could select between 9am - 10am for delivery however we will always contact you closer to your booking date to confirm this in case of any changes. Collections will be made within the set collection window you are given.
We don't normally find it necessary to conduct a site visit for many domestic garden hires, we do offer this service for events and schools if needed however we usually state that provided there is the required space for the equipment which is listed on each product, the area is level and clean of obstacles then the area should be fine. We can tell a lot from a picture if you are able to provide one of the intended setup area!
We set up all the equipment and supply everything needed to use the equipment including any safety accessories required. With our inflatables, blower/s are included with every item and a 25-meter extension lead, if you need extra, we can provide extra but please let us know prior to your booking. You don't need to worry about anything regarding setting up the equipment, this is the service you are provided with from us as a professional business.
Unfortunately we will NOT setup any inflatable equipment outdoors on any hard surfaces due to the issues with anchoring the equipment down, and the damage that this does to the bottom of the inflatable/s. EN14960 which is the European standard which we as a hire company use for guidance and work to states that each anchor point must have at least 1600N of ballast which equates to around 163KG (this is on each anchor point Not per inflatable). We are also not able to put inflatables on gravel or sand. If you have astro turf then please contact us before booking to discuss options.
No, this is all included within the price!
Weather & Cancellations
We always monitor the weather leading up to any bookings so if the weather is looking to be bad on the day of your booking we would contact you prior to the date (usually a day or two before) and discuss what options we have, we will also offer the option to cancel at this point free of charge or move to another date if you wish. Should the weather change suddenly on the day of your booking before delivery then we would also cancel this free of charge provided we have not left to deliver to you. Once the equipment is delivered and setup full payment will be required even if the weather changes later and the equipment becomes unusable, if there is a chance this is likely we will always discuss this before setting up.
If you need to cancel your booking at any point we ask that you contact us as soon as possible, we do not charge for any cancellations on standard items of equipment. However, if cancellation is made within 24 hours of your booking, then you may lose your deposit. Our contact us page is the easiest way to get in touch or call us on *TEL NUMBER HERE*
Safety & Equipment use
All our inflatables have the maximum user height and number of maximum users stated on them; these have all been specifically calculated to ensure that all users are safe whilst using the equipment. All our products have the maximum number of users and heights on their descriptions, we would also recommend that the users are of the same size/height at any one time.
We take customer safety very seriously this is why we ensure all our equipment undergo annual safety inspections to assess the condition of the inflatables providing all our inflatables with a certificate of compliance. We ensure all our staff are fully trained, DBS checked and certified by PIPA (Professional Inflatable Play Association) to enable us to ensure that all inflatables are setup correctly and safely. All electrical equipment if regularly tested by a PAT (Potable Appliance Testing) Company to ensure the condition and safety of equipment. We also have full risk assessments for all our equipment, more on this can be found on our Health & Safety page.
We recommend that adult supervision is always required when using our equipment. More information for each product can be found in our terms & conditions.
We hold full public liability Insurance and carry full risk assessments for all our equipment.
Payments & Costs
As a small family run business we try to offer as much support to the local community as possible, therefore we recommend that any local charities that would like to use any of our services we provide to contact us by email with as much detail as possible so we can get a clear picture of circumstances. We regularly support several local schools with discounted equipment where we are able do so, however please do just keep in mind we are a family business and not a big corporate company so we may not always be able to help.
A 20% deposit will be required when making the booking ,and the full amount for the booking on the day of the booking prior to use.
No. Additional extra equipment will still be available after making your booking although we will require at least 7 days’ notice before the booking date and will be subject to availability.
After the Event
No, this will be all be done by us. You don’t need to worry.
We ask that you let us know at the earliest opportunity. Full safety instructions are available in our terms & conditions. If equipment is broken or damaged, then you may be liable to cover the costs.