Privacy Policy
1. Overview
We are committed to ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.
In this document:
- “we”, “us”, and “our” refer to Top Tier Party & Event Hire Ltd and its representatives.
- “you” refers to visitors to our website and our customers.
2. Data Controller
The data controller responsible for your personal data is:
Scott Culley
Top Tier Party & Event Hire Ltd
Email: info@toptierpartyandeventhire.co.uk
The data controller is responsible for ensuring your data is processed lawfully and securely.
3. What Data We Collect
We may collect and process the following personal data:
- Name
- Contact details (email address, phone number)
- IP address
- Any information you provide when making an enquiry or placing an order
We only collect data that is necessary to operate our business and provide our services.
4. How and Why We Use Your Data
We process your personal data for the following purposes:
- To respond to enquiries and provide our services
- To process bookings and orders
- To meet legal obligations (including tax and insurance requirements)
- To maintain the security and functionality of our website
We will only use your data where we have a lawful basis to do so under data protection law.
5. Data Retention
We may retain your personal data for up to 5 years after you were last a customer, for tax and insurance purposes.
After this period, your data will be securely deleted or anonymised, unless you have opted in to receive ongoing communications.
6. Who Has Access to Your Data
Access to personal data is restricted to:
- The data controller
- Authorised members of staff
We also use trusted third-party service providers who may process your data on our behalf, including:
- Website provider Booking Online Ltd
- Email provider Fastmail
- Social media platforms (if you contact us through them)
These providers may store and process your data in accordance with their own privacy policies.
We do not sell or share your data with third parties for marketing purposes.
7. Sharing Your Data
We may share your data with third parties where required by law, including:
- Insurance claims
- Tax audits
- Fraud prevention or legal investigations
8. Your Data Protection Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Request data portability
To exercise any of these rights, please contact us using the details above.
9. Your Right to Access
You may request a copy of the personal data we hold about you. We will provide this information to the email address associated with your account or enquiry.
10. Your Right to Erasure
Where possible, we will comply with requests to delete your data. However, we may need to retain certain information for legal, tax, or insurance purposes.
11. Marketing Communications
You can opt in or out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
12. Cookies
Our website uses cookies to:
- Enable core website functionality (such as placing orders)
- Improve user experience
These cookies are generally temporary and do not identify individual users.
Third parties (such as Google Analytics) may also place cookies on your device. These third parties operate under their own privacy policies.
13. Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
14. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.